In 1986 a blue ribbon Tourism Task Force, created by then SD Governor William Janklow, released the findings of an intense study of the Missouri River, its four dams and how to increase tourism revenue in South Dakota. In April 1987 the South Dakota Department of Tourism started meeting with communities along the river, the Corps of Engineers and other governmental entities to find ways to implement the findings of the task force.
A professional planning firm from Fort Worth, Texas, was hired to prepare an economic feasibility study of the potential for development along the Missouri River. The result was an exciting proposal! Four sites were recommended as best sites for a “Destination Resort” facility. Location, Location, Location was the key to the site chosen at the intersection of the Missouri River and Interstate 90 near Chamberlain.
Plans for the resort stalled for various reasons until the spring of 1992 when The Oasis Management Group’s proposal to develop a resort along the Missouri River was accepted by the South Dakota Game, Fish and Parks. By May, construction of a marina breakwater and boat ramps were underway. The Management Group selected Cedar Shore Resort as the name to reflect the natural setting along the river.
Excavation for the hotel’s foundation began in January 2003 with a projected opening of the resort the spring of 1994. A devastating fire during construction and wet weather delayed the opening until the spring of 1995.
On June 23, 1995, Cedar Shore Resort, Inc. held its Grand Opening. The 99-room hotel, restaurant & lounge, 3000 square foot convention center, 50 slip marina, and 24-site campground officially opened for business in May.
Since that time, Cedar Shore Resort has held to its convictions of being a Destination Resort for families, travelers and the business community. As visitor numbers increased, Cedar Shore has added additional boat slips and camping sites in recent years. Growth as a popular site for statewide meetings spurred the development and construction of a new 12,000 square foot Convention Center in 2004.
Today, Cedar Shore Resort offers award winning customer service to all guests, from leisure travelers and outdoorsmen to convention goers. We truly are “Makin’ Every Day Count”!
* Chamberlain is one of the jewels of South Dakota – Tom Lloyd (Consultant with Grant & Associates)
* (It) broadens the offerings in South Dakota to include a true destination resort. That’s something we haven’t had along the Missouri River – Doug Hofer (Former Director of GFP)
* The largest resort area on I-90 between Sioux Falls and Rapid City (Chamberlain/Oacoma Visitor Guide)
GREAT SERVICE AWARD
Governor Mike Rounds presents the 2005 George S. Mickelson Great Service Award to Ron Madison of Cedar Shore Resort.
South Dakotans are known for having good, solid values. We don't think twice about offering directions to a visitor or stopping to help a stranger with a flat tire. In fact, it's not all that unusual for one of us to drive a stranded visitor 100-plus miles to get a part for their vehicle so they can continue on their trip, enjoying our great state. The George S. Mickelson Great Service Award recognizes a star in the realm of customer service.
The George S. Mickelson Great Service Award honors a business or organization that has truly taken hospitality to new levels. Exemplary customer service is a core component of their operations. Recipients of this award understand that customer satisfaction is a key to success.
The 2005 George S. Mickelson Great Service Award recipient is one of 107 businesses who received the Office of Tourism's Great Service STAR designation. That's 107 businesses from across the state that went above and beyond what is the norm to provide first-class service.
Click to view larger image. The winner of the 2005 award is Cedar Shore Resort. They exceeded the criteria for the STAR designation and first rate customer service is a daily commitment of the staff and management. They hired a professional trainer to come to their property and help them in their customer service efforts. They also attended state-sponsored hospitality workshops and other seminars to further elevate their customer service success.
Cedar Shore Resort values its employees, and employees share managements` "never-say-no to a customer" attitude. Employee efforts are recognized through a token reward program, which are awarded through acts of great service. These tokens are as good as cash and employees have a number of ways to cash them in.
Cedar Shore Resort has also developed three customer service teams to meet, greet and wish guests well upon their departure. They also have a tremendous program to train new and existing employees. This company is dedicated to customer service and is constantly thinking of new ways to improve their efforts. To top it off, 12 staff members received Gov. Rounds` Letter of Recognition for their service in 2005.
In addition to the Great Service Award, Cedar Shore Resort also receives $1,000 credit from the Office of Tourism to use in any of the office's cooperative advertising programs in 2006.